Privacy Policy

Your privacy is important to Custom Ltd. and our subsidiaries and affiliates (“Custom Paper,” “Publisher,” “us,” “our,” or “we”).  We respect your preferences concerning the treatment of any Personal Information that we may collect. This Privacy Policy explains how we collect and use your Personal Information, how you can control its use, and it describes our practices regarding information collected from Custom Paper Commercial sites that link or refer to this policy (such as our websites, software applications, social media pages, and HTML-formatted e-mail messages), as well as through offline sales and marketing activities (collectively, the “Content”). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Custom Paper respects the rights and data protection of personal Users (hereinafter, the “User,” “you,” or “your”) of this website, (hereinafter, the “Site”), and associated software applications and linked websites. This Privacy Policy (“Policy”) explains how:

  • A User’s Personal Information, as well as information relating to a User’s navigation, are collected, processed, and used; and
  • The User can control how his or her information is used.

The head of the collection of Personal Information is Custom Paper, Unit 120, 5900 No. 2 Road, Richmond, BC, Canada, V7C 4R9.

Use of the Site and software applications associated with the Site (collectively, the “Services”) is pursuant to the terms and conditions of this Policy.

What Information We Collect

Through your interaction with and use of the Content, Custom Paper may collect personal information, which is information that identifies an individual or relates to an identifiable individual. Personal information allows identification directly or indirectly (e.g., by cross-checking information) of the User as a physical person. Personal Information may include, but is not limited to:

  • your name
  • physical address
  • telephone number
  • e-mail address
  • company affiliation
  • associated interests

(“Personal Information”)

Custom paper may also collect other information through your interaction with and use of the Content, which does not reveal your specific identity or does not directly relate to an individual (“Other Information”). Other Information may include, but is not limited to:

  • data collected through automated electronic interactions
  • navigation on the Site
  • browser and device information
  • application usage data
  • demographic information
  • geographic or geo-location information
  • data that the Publisher collects when a User uses the Services or the pages of social networks that are related to the Site
  • and statistical and aggregated information

Statistical or aggregated information does not directly identify a specific person, but it may be derived from Personal Information. We may also combine Other Information with Personal Information, in which case we will treat the combined information as Personal Information. Likewise, information regarding navigation does not reveal the identity of the User, but it allows the Publisher to learn more about the User’s behavior regarding the use of the Services (e.g., geolocation, links that the User clicked on the Site, etc.). This, too, when associated with the collection of Personal Information, is treated as Personal Information.

How We Share and Use Your Information

Personal Information

Custom Paper uses Personal Information to operate and improve Content, to fulfill your requests for information, to register your products, to provide service and support, to engage in and process transactions that you have requested, to obtain third-party services, and to comply with legal requirements and corporate transactions. Provided that you expressly agree at the time of the collection of your information, Custom paper may provide you with promotional materials, allow you to participate in contests and surveys, tailor marketing to your needs, and send newsletters, solicitations (e.g., participation in surveys), and informational messages (e.g., information on new articles and upcoming webinars). These uses may include providing you with more effective customer service; making websites or services easier to use by eliminating the need for you to repeatedly enter the same information, by performing research and analysis aimed at improving our products, services and solutions.

We also use your Personal Information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and support announcements. Some Custom Paper services may send periodic letters that are considered part of the service. We may also contact you to inform you of products or services available from Custom Paper.

Existing Personal Information stored in the Custom Paper database may be processed on the basis of legitimate interest.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent, please contact us in writing at:

We will inform you of the implications of withdrawing consent.

Other Information

We may use, transfer, and disclose Other Information that we collect for any purpose, when necessary, except where applicable law requires otherwise. If we are required to treat Other Information as Personal Information under applicable law, then we will only use it in the same way that we are permitted to use and disclose Personal Information.

How We Collect Information

Custom Paper and our third party service providers may collect both Personal Information and Other Information from a variety of sources that generally fall into three categories:

  • Publicly Available Data/Data from Third Parties:
    • data that you may have made publicly available, such as from personal social networks
    • data from partners in accordance with the contractual terms binding the publishers of those sites
    • data provided by third-party sources, such as marketing opt-in lists, or data aggregators
  • Direct Interactions: Data obtained from your use of and/or interaction with us through the Content and other activities, such as:
    • account creation
    • submission of registrations and forms
    • sales inquiries and transactions
  • Automated Interactions: Personal Information and data can be obtained through the use of technology, including:
    • electronic communication protocols
    • cookies
    • embedded URLs or pixels
    • or widgets, buttons, and tools

Although Custom Paper’s use of automated interactions may change over time as technology evolves, the following descriptions are designed to provide you with additional detail about Custom Paper’s current approach to information collected from automated interactions.

Electronic Communications Protocols:

Custom Paper may automatically receive information from you as part of the communication connection, which often consists of network routing information, equipment information, your IP address, time, and date. Custom Paper may also automatically receive and record information about your interaction with the Content, such as clickstream information or general geo-location data.


A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone browser from a website’s computer and is stored on your device during the use of the Services. Each website can send its own cookie to your browser if your browser’s preferences allow it, but, to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. The cookie, during its use, allows Custom Paper to recognize the relevant device at each use of the Services allowing for better navigation of the Site. After the device accesses digital content via the cookies, we can collect additional anonymous information about the behavior, and ultimately, the preferences of the User of the Services, which can allow us to tailor the websites to your interests.

The implementation of cookies on your device(s) is known and accepted from the time when you browse the Site or click on “OK” if a cookie banner exists. Current versions of web browsers offer enhanced user controls regarding the placement and duration of both first- and third-party cookies. Search for “cookies” under your web browser’s Help menu for more information on the cookie management features available to you. These choices can be modified at any time.

Some Custom Paper websites will not allow you to complete certain activities if cookies are disabled. We use third parties to monitor web traffic, statistics, advertisement click-through, and other activities on Custom Paper’s Content. Where authorized by us, such third parties may use cookies, our web log files, web beacons, and other monitoring technologies to evaluate use of our website. The refusal or the deletion of cookies by you is likely to limit some features of the Site, and implies the renunciation by you of some benefits of the Services, as well as commercial information that could be provided through the Services. Where appropriate, Custom Paper declines all responsibility for the consequences related to the operation degradation of the Services that result from the refusal of the implementation of cookies by the User.

Widgets, Buttons, and Tools:

Our electronic Content may include widgets, which are interactive mini-programs that run on our Site to provide specific services from another company (e.g., links to bookmarked sites), along with buttons or other tools that link to other companies’ services (e.g., a “Like” button or third-party map). The widget, button, or tool may collect and automatically send Personal Information, such as your e-mail address, or Other Information, such as your browser information or IP address, to a third party. Cookies may also be set or used by the widgets, buttons, or tools to enable them to function properly or for other purposes, which may include advertising. Information collected or used by a widget, button, or tool, including cookie settings and preferences, is governed by the privacy policy of the company that created it.

Physical Location:

We may collect the physical location of your device to better understand the general locations of users our Sites.


Custom Paper retains your Personal Information for as long as reasonably necessary to fulfill the purpose(s) for which it was collected, as well as to comply with applicable laws. Your consent to such purpose(s) remains valid after termination of our relationship with you. 

Notice regarding children’s privacy (Users under the age of 13)

In response to concerns about protecting children’s privacy online, Congress enacted the Children’s Online Privacy Protection Act of 1998 (“COPPA”), which sets forth rules and procedures governing the ways in which websites may collect, use and disclose any personal information for children under the age of 13. In accordance with COPPA regulations, we do not (1) request or knowingly collect personally identifiable information or contact information, online or offline, from users under 13 years of age; or (2) knowingly use or share personal information from users under 13 years of age with third parties.

It is possible that by fraud or deception we may receive information given to us or pertaining to children under 13. If we are notified of this, as soon as we verify the information, we will immediately delete the information from our servers.

Questions regarding children’s privacy should be directed to us at the contact information provided below.

Sensitive Information

We ask that you not send us, and that you do not share, any sensitive personal information, such as Social insurance numbers, Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership.

How You Can Contact Us or Access to Review and Correct Your Data

Mi9 Retail makes commercially reasonable efforts to keep your files complete, up-to-date, and accurate. If you wish to contact us, access, update, or correct your Personal Information, please contact us at any time at the email address below. All natural persons have the right of access to, and the appropriate ability to update and/or correct, Personal Information, including deletion, limitation, or Personal Information portability. You can contact Custom Paper:

We do not, and will never, sell your personal information.

When you contact us please provide us with your name, address, any email address you have provided to Custom Paper, and a description of the circumstances under which you provided the data (e.g., to register a product, to receive a newsletter, etc.). To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to data we maintain.


Custom Paper will regularly review its compliance with this privacy statement. Please feel free to direct any questions or concerns regarding this statement of Custom Paper’s treatment of Personal Information by contacting us at the link or address indicated above. When we receive written questions and concerns at this address, it is Custom Paper’s policy to contact the individual user regarding their concerns. We will investigate and attempt to resolve concerns regarding our use and disclosure of Personal Information in accordance with the principles contained in this statement.

Changes to this Statement

The Policy can be modified at any time by Custom Paper in order to comply with all developments – regulatory, jurisprudential, editorial, or country-specific requirements in which the Site is accessible. If we change this statement, we will post the revised statement here, along with the date of revision. If we make significant changes to the statement, we may also post a notice on our home page.  Any changes will apply only from the date of the revision.  Amended dispute resolution provisions will not apply to any dispute of which the parties had actual notice as of the date of the amendment.

Privacy Notice for California Consumers California Consumer Privacy Act (“CCPA”)

California consumers, as defined in the CCPA, have specific rights with regard to their personal information. This notice discusses Custom Paper’s use of information gathered from California consumers and the rights that California consumers have with regard to such information.

Information Collected from California Consumers:

Over the past twelve months, Custom Paper may have collected the following information from California consumers:

  • Identifiers, such as name, address, email address, and telephone number
  • Unique and online identifiers, such as IP address, device IDs, or other similar identifiers
  • Commercial information, such as products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
  • Geolocation information
  • Inferences drawn from such information, such as individual profiles and preferences.

Custom Paper may have collected this information for the following purposes:

  • Performing services on behalf of the business, such as customer service, processing or fulfilling orders, providing service and product recommendations, and processing payments
  • Engaging in research and activities to maintain and develop our products and services
  • Encouraging and enabling commercial transactions
  • Fraud and crime prevention
  • Marketing and advertising
  • Internal research and analytics

Custom Paper may have obtained this information from a variety of sources, including:

  • Directly from consumers, including from those filling out contact forms on our website
  • From browsing the Mi9 Retail website or via linked sites
  • Third-party sources
  • Distributors and other vendors
  • Publicly available sources

Custom Paper May Share Personal Information

  • With partners of Custom Paper in order to update, maintain, and improve upon the sites and computerized systems used.

Rights as a California Consumer

To take advantage of your rights as a California consumer, you can contact Custom Paper by emailing or by calling 800-663-0037.

California consumers have the right to request information regarding Custom Paper’s information practices, including the categories of, and the personal information that we have collected about you, the categories of sources from which we have collected the information, the business or commercial purpose for which we collected personal information, and the categories of third parties with which we may have shared the personal information.

California consumers have the right to request that Custom Paper delete the personal information that we have for them. There are exceptions to this right, including, but not limited to, when the information is required for Custom Paper to provide a California consumer with a requested product or service, to fulfill a contract entered into with a California consumer, or as allowed under the law.

California consumers have the right to request that Custom Paper not sell their information.

Custom Paper will not discriminate against California consumers that have exercised their rights under the CCPA.

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